RETURNS

HOW TO INITIATE AN EXCHANGE OR RETURN

To return or exchange an item, simply follow the Return Procedures listed below:

1. Go to our Contact Us Page (TripleLHair.com/pages/contact-us)
2. Fill out the Contact Us form; in the message, section be sure to include your Order #.
3. Hit submit

Exchange/ Return Process

Once we receive your request, an RMA # will be generated and emailed to you with the instructions on how to return the merchandise back to Triple L Hair.  If you do not receive a Return/ Exchange confirmation email within 2 business day then please send an email to sales@triplelhair.com, with the following information

• Customer Name
• Date of Order
• Order Number

An RMA must be issued in order to return or exchange products.  Merchandise shipped back to Triple L Hair without an RMA will not be accepted and NO Refund and or Exchange will be offered.

Please be advised, Exchanges and Returns must be initiated in WRITING via our online form or via email (See guidelines above).

When you receive your RMA number and are ready to ship the items back to us, we recommend obtaining shipping insurance. To make this process even easier, a Return Authorization Form is included on the back of your invoice.   

Please be advised, Triple L Hair in not responsible for any lost or stolen packages and we are not responsible for any packages that were returned to us without first obtaining an RMA number.