Triple L Hair Exchange and Return Guidelines

Exchange and Return Guidelines

Item(s) must be returned in its original condition and in its original packaging including, all original tags, zip ties, security seals, storage bags, paperwork, manuals, ribbons or accessories. Returned item(s) must be unused, not tried on, zip ties must be securely attached to the hair bundle, unaltered (straightened, curled, brushed, combed, picked, cut, removed from the weft or processed in any way) and undamaged.

Please be advised that Straightening, Perming, Coloring, Rinsing, Lifting, Cutting the hair off the weft, Removing the security ties or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.

• Exchanges must be of the same or greater value.

• Customers are responsible for the additional costs associated with the exchange.

• If the original order qualified for free shipping, original shipping costs will be deducted.

• Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise, the cost of the return shipping will be deducted from your refund.
• Return Credit will be issued after the inspection of returned item(s) is completed and always be issued to the same card to which they were originally charged.

HOW TO INITIATE AN EXCHANGE OR RETURN

To return or exchange an item, simply follow the Return Procedures listed below:

1. Go to our Contact Us Page (https://triplelhair.com/pages/contact-us)
2. Fill out the Contact Us form; in the message, section be sure to include your Order #.
3. Hit submit

EXCHANGE/ RETURN PROCESS

Once we receive your request, an RMA # will be generated and emailed to you with the instructions on how to return the merchandise back to Triple L Hair.  If you do not receive a Return/ Exchange confirmation email within 2 business day then please send an email to sales@triplelhair.com, with the following information

• Customer Name
• Date of Order
• Order Number

An RMA must be issued in order to return or exchange products.  Merchandise shipped back to Triple L Hair without an RMA will not be accepted and NO Refund and or Exchange will be offered.

Please be advised, Exchanges and Returns must be initiated in WRITING via our online form or via email (See guidelines above).

When you receive your RMA number and are ready to ship the items back to us, we recommend obtaining shipping insurance. To make this process even easier, a Return Authorization Form is included on the back of your invoice.   

Please be advised, Triple L Hair in not responsible for any lost or stolen packages and we are not responsible for any packages that were returned to us without first obtaining an RMA number.