ALL Item(s) must be returned in its original condition and in its original packaging including, all original tags, zip ties, security seals, storage bags, paperwork, manuals, ribbons or accessories. Returned item(s) must be unused, not tried on, zip ties must be securely attached to the hair bundle, unaltered (straightened, curled, brushed, combed, picked, cut, removed from the weft or processed in any way) and undamaged.
Please be advised that Straightening, Perming, Coloring, Rinsing, Lifting, Cutting the hair off the weft, Removing the security ties or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
•Exchanges must be of the same or greater value.
•Customers are responsible for the additional costs associated with the exchange.
•If the original order qualified for free shipping, original shipping costs will be deducted.
•Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise, the cost of the return shipping will be deducted from your refund.
•Return Credit will be issued after the inspection of returned item(s) is completed and always be issued to the same card to which they were originally charged.